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Published 1/2/04
Filed under: Miscellaneous

I mentioned in my column on RSS that I use a great product called intraVnews to read my RSS feeds. I still do. But I had problems getting it to run on one of my machines. I finally gave up and uninstalled. Part of the uninstall process is a quick survey: Why did I remove it? I answered truthfully.

An hour or so later I had an e-mail from one Peter Bruinsma who works there, asking me some quick technical questions. Turns out that because I have my PocketPC connected to my computer, Outlook never really shuts off. And intraVnews needs Outlook off.

I shut down the PocketPC connection software (Activesync), reinstalled intraVnews, and bingo — worked perfectly.

That is one great bit of customer service. So again — intraVnewsM: highly recommended.

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January 6th, 2005 at 7:03 AM
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