Why Not to do Business with MBNA

Published 10/2/04

Just got a taste of something that some credit card companies are doing. It’s a nasty thing, and MBNA (or MBNA America — I forget what the full name is) is one of those doing it.

(It’s actually an Ohio Savings Bank card, so I have to say that Ohio Savings Bank is just as bad.)

Here’s what’s what: I have a Visa card with Ohio Savings Bank/MBNA. Interest rate was 12.9%. I never missed a payment.

Then, without warning, I saw that my interest rate had — I kid you not — doubled. MBNA just raised my “fixed” rate without telling me.

Why?

Because MBNA is one of those nasty companies that will raise your rate if you miss a payment with someone else. (In my case, I assume it was the power company — we missed a payment when we moved from Columbus to Roanoke.)

In other words, even though I’ve always been a good MBNA/Ohio Savings Bank customer, I’m being punished because I missed a payment with another company.

If you’re an MBNA customer — or an Ohio Savings Bank customer — I strongly urge you to A) check your statement carefully, and B) find another credit card company. One with better ethics.

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The Fray


unbeliever says:

Just with “other companies?” Aren’t you forgetting something? If you want to be Really honest, tell the whole story.

May 20th, 2005 at 10:21 AM

Andrew says:

Huh? You quote the phrase “other companies” but that’s not in my post, so I’m not sure what you’re talking about.

May 20th, 2005 at 10:26 AM

neil humphreys says:

I find the MBNA Europe service fantastic!No complaints-great and easy company to bank with.I highly recommend it.

May 22nd, 2005 at 7:29 AM

Lou says:

Well I read the posts I must say that MBN is not the company I would continue to be with.
Try this for size:
I have an old Sovereign Bank Credit Card, which was taken over by MBNA.
My credit score and my wifes is over 700 each, The CSR stated we have a perfect account and told me it was a billing cycle thing.
I then asked to lower my interest rate from 13.99% and they gave me to a Senior Lender who asked some personal questions about my income etc. I told him less then what I was making cause who knows where that information will end up. They say they will not give it out but I really d/n believe that.
Next thing I know they closed this account because of my income to debt ratio!
It does not matter that I pay what they ask for and never miss a payment etc. or the years I been with them!
I find this appalling and am furious.
The guy had the audacity to say after u pay some debt down we can reopen and continue to do business, as if I would ever do business with them again!

April 26th, 2006 at 11:50 AM

Leland says:

And you’re surprised by this?

Customer service and professional ethics are both endangered species in this country. The “we don’t care, we don’t have to” attitude is everywhere. The majority of today’s medium and large corporate class businesses have an “us vs. them” mentality when it comes to their customers. That mind set doesn’t exclude screwing the consumer at every opportunity.

April 26th, 2006 at 1:27 PM

jc says:

Has anyone out there obtained a line of credit from MBNA Ohio to start a small business and were dropped halway or towards the end of the project before, during or after their merger with Bank of America? Please contact me at jcramirez071@yahoo.com

November 21st, 2006 at 10:40 PM

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