Would YOU Fly Northwest?

Published 12/30/04

So passengers on Northwest Airlines flight 33 were trapped on board the plane for 28 hours while food and water ran out and the toilets clogged. Yikes.

Actually, double yikes.

This is the second time this has happened to Northwest passengers.

In 1999, Northwest Airlines passengers were stuck on the tarmac in Detroit for more than nine hours because the plane couldn’t get clearance to taxi to the terminal.

In fact, Susan Carey of The Wall Street Journal won an award for her story of that ordeal, in which passengers resorted to calling the airline’s president at home with their cell phones to demand they be deplaned.

Update:
Tom Hughes points out a bit of errata in this: “I am not a great fan of Northwest airlines,” he wrote, “but in their defense about flight 33, I believe that U.S. Immigration shares a very large burden of responsibility for the delay.”

Absolutely true.

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