Amazon offers full, unconditional refunds on infected CDs

Published 11/18/05

Amazon is not only doing what the title says — offering its customers a full refund, even on open CDs infected with the Sony rootkit — but it’s sending those customers e-mail to that effect.

Contrast Sony which, when news of what it had done spread, made a rootkit uninstaller available, but didn’t tell anyone about it. The press had to dig through the Sony site to find it and spread the word.

The Fray

One response so far (add yours)

Mark Lyon says:

At least two class action lawsuits have been filed on behalf of Sony BMG Music Entertainment customers who were infected with the First 4 Internet Rootkit. Users who were infected do not have to wait for a class action to make its way through the courts, they can sue on their own in Small Claims Court.

For more information about the Sony BMG lawsuits, and about filing a lawsuit in your local Small Claims Court, visit http://www.sonysuit.com

November 19th, 2005 at 11:13 PM

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