National City Mortgage: The incompetence continues
Wow, I can see why National City is going under. As you may recall, not too long ago I filled out an online form asking about what options were available to me to reduce my monthly mortgage payments. Instead, National City took that request for info and turned it into an application to begin short-selling my house.
With all that finally straightened out, I finally did apply for either the short-sell or “deed-in-lieu” options.
I filled out the same online form again (you can’t resubmit it), and sent it in.
Yesterday I receive a letter from National City Mortgage asking for “additional information.” What additional information? The same stuff that was in the online application.
They don’t want additional information; they want the same stuff all over again.
The form they sent has some of the field populated, but — despite the fact that I filled them in — most are blank or incorrect. (!)
Further, although they sent this form to my correct address, the mailing address listed on the form is incorrect.
Amazing. I can’t understand how this company can stay in business when its computer systems are so poorly designed and/or integrated.
So I called the 800 number to speak to a person. I get through and am told (by a human), “Our systems are down. Can you please call back after 1:00?”
Yeah, sure.
gnomic says:
Banks are notoriously bad at IT and it doesn’t surprise me that one that is going down the tubes isn’t investing any money to fix problems. They probably are letting the expensive (read experienced, knowledgeable) people go too, so no one is getting trained or knows how to get problems fixed.
This is what an economic meltdown looks like. Its too late for your mortgage, but make sure you are banking at the larger institutions. Because the smaller ones are beginning to “fail” and will be gobbled up by the larger ones. Your money is “safe” (as much as it can be while this administration destroys the economy), but you might want to pick which bank gets your money in the long run.
Chase, BOA, Wachovia, Suntrust, Wells Fargo, Capital One, and others in the top 15 of market share are the ones to stick with if you want to avoid problems later. Or stick with credit unions if they meet your needs, but they are going to have problems with new mortgages over the next year or so.