Color me impressed. After poking fun at Verizon’s online help-request system, I filed it under "Some other time, maybe." Not so Verizon. The screenshot made its way up the ranks of the company, and I got a surprise call from Kim, a customer service supervisor.

She apologized and told me they’d look into my Call Waiting problem today, and they’d have the IT people check out the Web site to see what went wrong there.

So, yeah. Wow. Again, you see why I don’t have Comcast.

Dear Verizon,

I would if I could.

(Click to enlarge, of course.)